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St Mark's C.E. Primary School

“Achievement, respect and care in a happy, Christian community.”

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ParentView negative responses

Dear parents,

 

We are saddened and disappointed by a number of negative responses left on the Parent View website over the weekend. We are very concerned about impact on the morale of the staff who work so hard for your children every day; we are also worried about the negative effect this feedback may have on the children, who are very proud of their school.

 

If you feel there are issues which are unresolved, we would strongly encourage you to come and talk to us about them. We cannot resolve issues if we are unaware of them.

 

Our website details our complaints procedure and tells you who to talk to about concerns you may have.

We are all here to give your child the very best experience of school which we can provide and we welcome any feedback which helps us improve. In response to the survey results so far, and in addition to the usual complaints and concerns process, Mr Bright is offering three ‘surgery’ sessions over the coming weeks where you are welcome to drop in and share any issues which you feel need resolving:

• Wednesday 13 September – 8:40-9:30am

• Wednesday 20 September – 3:10-4:00pm (we can offer childcare for this session)

• Monday 2 October – 8:40-9:30am

 

If you have any concerns, queries or positive comments, please do get in touch. We look forward to the opportunity to resolve any issues quickly and efficiently.

 

You can log into Parent View at any time and amend your responses, should you wish to: https://parentview.ofsted.gov.uk/.

 

We would also like to thank those parents who have left honest positive feedback. We aspire to be a school where all parents can feel they can recommend us to others.

 

Thank you for your support.

 

Mrs Burn and Mr Bright

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